Q. What brands of equipment do you service?
Our NATE Certified service technicians are qualified to service and repair all major brands.
Q. How much is a service call?
On residential calls, we charge a diagnostic fee to come to your home & explain how to repair your system. Our service department personnel will be happy to discuss the fee with you before we come out.
Q. What does the Diagnostic fee cover?
The diagnostic fee covers one of our qualified service technicians coming to your home or business and diagnosing the problem with your system.. At that point, you will be given a flat rate to do any recommended repairs.
Q. Do you provide a service or maintenance contract?
Yes, we provide annual maintenance contracts for both our residential and commercial customers.
Q. What does a maintenance contract cover?
For residential customers, our maintenance contract provides 2 preventative maintenance tune-ups per year. Priority scheduling for any additional service calls you may need, and 15% discount off of parts & labor. For commercial customers, our maintenance contracts can be individually designed to meet their diversified needs. Preventative maintenance is very important because it extends the life of your system.
Q. How much does it cost to get an estimate on a new or replacement system?
Our estimates to install new systems in homes and offices, with and without
existing systems, are free. This estimate will include an inspection of the structure,
a ductwork inspection, electrical or gas inspection, a customer feedback session
and a written estimate.
QQ. Do you offer financing?
Berkeley Heating & Air Conditioning is proud to offer our customers a variety of different payment options on new or replacement systems. We are sure find the financing that best fits your individual needs.
Q. How do I know when it's time to replace my system rather than have it repaired?
Our general rule is that if it costs 40 percent, or more, of the replacement cost to repair your equipment you should seriously consider replacing the equipment. Quite often, in the Lowcountry, equipment that is not even 10 years old is costing you more money on a monthly basis to operate due to the new higher efficiency equipment that is available today. An extended warranty that you may receive with the purchase of new equipment can save you money also.
Q. How long does it take to have new equipment installed?
Most replacement jobs can be completed in 1 or 2 days. It may take a bit longer if
additional ductwork, electrical, gas line or other work is required.
Q. What brands of equipment do you install?
Most of the units we install are Carrier and Trane, recognized around the world as
industry leaders. However, we can install any brand if you have a particular need
or desire for it.
Q. Do you accept credit cards?
Yes, we accept VISA, MasterCard and American Express.
Q. Are you a licensed and insured contractor?
Yes, we are a state licensed mechanical contractor. We also carry workmen's compensation and liability insurance at all times.